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Service operations / demand, resolution and cohort backlog
CivicPulse Interactive dashboard
Investigate all 348,180 requests created in January 2025, with exact filtered resolution percentiles, agency comparisons and source-quality context.
SourceNYC 311 · January 2025 intake · snapshot 25 October 2026Data viewAggregated and filterable in your browser
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Methodology and source limits
Dashboard calculations use the project’s documented cleaning rules where they are reproducible. The accompanying quality panel and reporting files list exclusions, saved-output differences, missing values, and scope limits. Browser datasets contain aggregates or minimized analytical records. Source identifiers, customer and application IDs, descriptions and staff resources are omitted.